How it works
A clear process, with no surprises.
Whether it's a five-page website or a custom portal, every project follows the same path. You'll know what's being built and what it costs before any development begins.
Understand
Initial conversation
You tell us about your business and what you'd like to improve. We ask questions, and if we're not the right fit, we'll say so.
- Quote form or email
- Short call if helpful
Understand
Requirements discovery
We learn how your process works today: the pages you need, who handles inquiries, which tools hold your information and what they allow.
- Current website and tools
- Who does what
- What's possible to connect
Understand
Scope and quote
We put the agreed work in writing: what's included, what isn't, and the price. Revisions, support and timelines are set out here rather than assumed.
- Written scope
- Custom quote
- Your approval before work begins
Build
Design
We design the layouts, screens or workflows and share them with you, so you can see the direction before it's built.
- Page and screen designs
- Workflow diagrams
Build
Development
We build the agreed functionality and keep you updated in plain language as it comes together.
- Regular updates
- Questions raised early
Build
Testing
We test on phones and desktops, check forms and automations with sample data, and fix what we find.
- Devices and browsers
- Forms and workflows
- Accessibility checks
Build
Review
You review the finished work and request changes within the agreed scope. We walk you through anything that's new.
- Walk-through
- Changes as agreed
Launch & support
Launch
We put the work live, confirm everything is working, and make sure you know how to use it.
- Go-live checks
- Hand-over notes
Launch & support
Ongoing support, where agreed
If your project includes it, we keep things running: hosting, maintenance, updates and adjustments as your business changes.
- Defined in your agreement
- Quoted with the project
Good to know
What we agree up front.
Every project is different, so these details are set out in your scope and quote, not assumed.
Revisions
How many rounds of changes are included, and how additional requests are handled.
Integrations
Which tools will be connected, confirmed against what those tools actually allow.
Timeline
Estimated milestones based on scope, and what we'll need from you to meet them.
Support
Whether hosting, maintenance and updates are included after launch, and on what terms.
Your content
Who provides text, photos and business details, and when they're needed.
Ownership & access
Which accounts and services are yours, and who has access to what.
Start a conversation
Have a project in mind?
Tell us about your business and what you'd like to build. We'll reply by email to talk through scope, options and a quote. There's no obligation.